77ok Privacy Policy
The security of your personal information is our top priority. This policy describes how 77ok collects, uses, and protects your information.
Introduction & Scope
77ok ("we", "us", or "the platform") operates a safe and trusted online betting and casino service for users in Bangladesh. When you use the 77ok website, register an account, or use any of our services, you are considered to have accepted the terms of this Privacy Policy.
The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and the steps we take to protect it. We believe transparency about data is the foundation of a healthy and trustworthy service.
This policy applies to all pages and services of the 77ok website and to all users accessing it from Bangladesh. Our services are for users aged 21 and above only.
What Information We Collect
77ok collects information from various sources. The details are outlined below:
Personal Identity Information
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (where applicable)
- Username and password provided at account creation (encrypted)
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Bank account details (for withdrawals)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Browsing patterns and page visit information on the site
Gaming Activity Information
- Betting history and outcomes
- Duration and frequency of play
- Bonus usage and wagering progress
- Records of promotional offer claims
Purpose of Using Your Information
77ok uses the collected information for the following purposes:
- Account management and verification: Personal information is used to confirm your identity and manage your account properly. This ensures that every account belongs to a real person of legal age.
- Processing financial transactions: Financial information is required to correctly process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfers.
- Improving service quality: By analysing user experience, we make our platform easier, faster, and more usable.
- Providing customer support: Your account and transaction information is needed to resolve your issues quickly via live chat or email.
- Security and fraud prevention: Unusual activity on accounts is detected to keep your account secure. This is essential for the protection of all users.
- Responsible gaming monitoring: By analysing gaming activity data, we identify signs of risky behaviour and provide assistance where needed.
- Meeting legal obligations: Storing and providing certain information as required by applicable laws and regulations is our mandatory responsibility.
Cookies & Tracking Technologies
77ok uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help remember your preferences and session information on future visits.
Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the basic functionality of the platform. They cannot be disabled.
Analytics Cookies
Used to analyse user behaviour and site performance. This information helps improve service quality. These can be managed through your browser settings.
Preference Cookies
Used to remember language preferences, display settings, and similar choices. These make your browsing experience more convenient and personalised.
You can manage cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some platform features from working correctly.
Sharing Information with Third Parties
77ok never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the limited circumstances below:
With Service Partners
For payment processing (bKash, Nagad, Rocket, Upay, or banking partners), technology services, and security verification, we share only the necessary information with trusted partners. These partners are contractually bound to follow our privacy policy.
When Required by Law
Providing information in response to a court order, a lawful request from a government authority, or an investigation is our legal obligation. In such cases, we provide only the information that was specifically requested.
For Fraud Prevention
If signs of fraud are detected on the platform or within the financial system, it may be necessary to notify the relevant authorities. This is for the protection of all users.
Outside of the above circumstances, your information will not be shared with any third party under any other situation.
Data Security Measures
77ok has adopted internationally recognised technical and administrative measures to protect its users' information.
SSL Encryption
Our entire website is secured through SSL (Secure Sockets Layer) encryption technology. All data transmitted between your browser and our servers remains encrypted.
Secure Database
Collected information is stored in a secure, encrypted database. Passwords are never stored in plain text — they are always stored in hashed form.
Access Control
Only authorised staff may access user information, and only when there is a specific need to do so. Every access is recorded.
Regular Audits
Our security measures are regularly reviewed and tested. If vulnerabilities are identified, corrective action is taken promptly.
Please keep in mind that no method on the internet is 100% secure. We therefore advise you to keep your account password strong, never share it with anyone, and notify our support team immediately if you notice any suspicious activity.
Data Retention Period
77ok retains collected information for as long as necessary to fulfil the purposes for which it was gathered. Generally:
- While your account is active: All related information is retained and used to provide services for as long as your account remains active.
- After account closure: Financial transaction records and identity verification information are retained for a defined period as required by law.
- Gaming history: Gaming activity history is kept for a defined period for responsible gaming monitoring and dispute resolution purposes.
- Technical logs: Technical logs are retained for a limited period to ensure the security and performance of the site.
Once the necessary period has passed, information is securely deleted or anonymised so that you can no longer be identified in any way.
Your Data Rights
77ok believes that you should have control over your own information. You may exercise the rights listed below at any time:
Right to Access
You may request to know what information we hold about you. We will inform you within a reasonable time.
Right to Rectification
If any of your information is incorrect, you may request a correction. It will be updated promptly after the correct information is verified.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted. Applicable information is deleted when an account is closed.
Right to Object to Processing
You may object to the processing of your information for specific purposes. We will review your objection and take appropriate action.
Right to Data Portability
You may request a copy of your information in a common format that can be used elsewhere.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise these rights, email us at [email protected] or contact us via live chat. We will process your request as quickly as possible.
Protection of Minors
All services on 77ok are for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification steps are taken at the time of account registration. If we find that a user is under 21, the relevant account will be closed immediately and all collected information will be deleted.
If parents or guardians believe their child has accidentally registered on 77ok, please contact us at [email protected]. We will take prompt action.
Policy Changes & Updates
77ok reserves the right to update this Privacy Policy as needed. If there are significant changes to the policy, we will notify you in the following ways:
- A notice will be displayed on the main page of the website.
- A summary of the changes will be sent to your registered email address.
- The "Last Updated" date on this page will be changed.
Continuing to use 77ok after a change is made will be considered as your acceptance of the new policy. If you do not agree with the new policy, stop using the service and contact [email protected] to request account closure.
We recommend that you visit this page regularly and stay informed about the latest policy.
Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. We provide support 24/7 in both Bengali and English.
Live Chat Support
For the fastest assistance, use our 24/7 live chat. Our Bengali-speaking representatives are always ready to help resolve your issues.
Email Support
Email us for detailed privacy-related requests:
[email protected]
We take every request seriously and do our best to resolve it as quickly as possible. 77ok is always committed to protecting your privacy.